FAQ

During what hours is City Hall open?

Monday - Thursday 9:00am - 4pm

Closed Friday, Saturday & Sunday 

What are the Library Hours?

Tuesday  2pm - 6pm

Wednesday & Thursday 1pm - 5pm

Friday 11am - 3pm

Closed Monday, Saturday & Sunday

When is trash picked up?

Thursdays. Please have your garbage tote set out by 7am.

Where do I apply for a dog tag?

Forms are available at City Hall. Cats do not require a license.

How can I eliminate mosquito breeding locations from around my home?

Mosquitoes MUST have standing water to complete their life cycle. Mosquitoes can hatch from eggs in as little as seven days, so it is extremely important to eliminate all stagnant water in areas around your property. Mosquitoes can lay their eggs in as little as a couple tablespoons of water, so do your part to remove standing water in discarded tires, abandoned swimming pools, pails, buckets, animal water dishes, bird baths, recreation vehicles and flower pots around your property. Additionally, make sure your watering equipment isn't leaking and pooling water around spigots or automatic sprinkler equipment.

Why do mosquitoes come back over the winter – don’t they die from cold weather?

Mosquito species can live anywhere from two weeks to two months, but adults of certain species can survive over the winter. These are typically the first mosquitoes active in the spring. Other species overwinter as eggs and can be dormant for as many as three years.

How does Jefferson County Mosquito Abatement control for mosquitoes?

Larviciding: Jefferson County strives to control mosquitoes before or immediately after eggs hatch and the mosquito is in the larva stage. Larviciding chemicals are not harmful to fish, animals or other insects, and work to prevent the larvae from growing into flying adults. Larviciding can reduce the overall pesticide usage in our integrated control program (monitoring for mosquitoes, larviciding and adulticiding). Killing mosquito larvae before they emerge as adults reduces or eliminates the need for ground or aerial application of pesticides to kill adult mosquitoes in the event of critical WNv levels.

Adulticiding: Jefferson County Mosquito Abatement District workers set traps throughout the county to trap mosquitoes and test them for the presence of the West Nile virus. When high numbers of mosquitoes are trapped in a location, or in the case West Nile virus is detected in a specific trap, crews are dispatched to the area with ground fogging trucks. The foggers disperse a fine mist of pesticides to kill flying adult mosquitoes to control populations and eliminate those carrying West Nile.

Are the chemicals that Jefferson County Mosquito Abatement uses to larvicide dangerous?

There are two methods used in larviciding, both of which are as environmentally sensitive as possible. The first essentially uses a biological pesticide, BTI (Bacillus thuringiensis israelenis), a bacteria, to target mosquito larva in infested bodies of water. The bacteria produce protein crystals that stunt the growth of mosquito larvea to prevent the larvae from maturing into flying adults. BTI has selective action; only mosquitoes, black flies and some midges are susceptible to the control agent. Aquatic animals and other insects are unaffected by BTI applications. The second larviciding treatment affects mosquitoes in the pupae and larvae stage. A natural wetting agent applied to the infested body of water actually changes the water's surface film tension so the young mosquitoes cannot get oxygen they need to survive and mature. These larviciding agents do not accumulate in the air, soil or water of a treatment site, nor are they harmful to nontarget insects.

What internet providers service the City of Roberts?

Direct Communication

Fybercom

CenturyLink

What company provides electrict service?

Rocky Mountain Power provides electric service for all of Roberts.

Where is the post office?

The Roberts Post Office is located at 2876 E 650 N. 

You can also visit USPS.COM to change your address.

What is this new payment portal - Citizen Portal?

Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments. You access your account from this website, https://robertsidaho.payacp.com/home

Where can I learn more about Paya?

Simply visit www.paya.com to learn more about our new vendor!

Does it cost anything to sign up for online bill payment?

It's free to sign up for online bill payment, enroll in Auto Pay, Text N Pay or e-billing.

If I was previously enrolled in Auto Pay, do I need to re-enroll in the new portal?

Yes, the auto pay does not carry over, so you will need to enroll in Auto Pay once you create a new account in Citizen Portal (see above).  Or, you can call the Paya Portal Support Center at (855) 327-6860 and they can assist you.

Are there fees associated with making a payment through the Portal?

Yes, there are processing fees that will be assessed, which are lower than our previous payment portal. Those fees are: 3.50% for credit card transactions with a $2.50 minimum fee and a flat fee of $1.95 for ACH transactions. These fees also apply to any auto-payments that are made. Please note: there is no additional fee assessed if you call the Paya Support Center.

What payment methods can I use?

You can pay your utility bills with a credit or debit card, or through a checking or savings account. We also offer Auto-Pay and Text & Pay programs that allow you to use your preferred method of payment.

What information is available in the Portal?

Account balance, bills and payments are available as well as the ability to enroll in Auto-Pay, e-Billing, and Text & Pay. Portal users can also see current billing address, phone number, and email address that are on file with us.

Do I need to pay my bills from my computer?

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due.  AND – if you enroll in Text N Pay, you can make a payment right through your cell phone!

How do I know the payment went through?

After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a receipt emailed or texted, your preference.

What payment options do I have?

We work to ensure you have a variety of payment options available at home or on the go. You can pay Online with any browser from a laptop, PC or Phone, take advantage of our Auto-Pay option or Text n Pay, or contact our Live Call Center where an agent will assist you over the phone. Live agent support is available 8am-5pm Central, Monday through Friday.

Is my information safe?

Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions). What is PCI Compliance?  Click here to read more.