FAQ

During what hours is City Hall open?

Monday - Thursday 9:00am - 4pm

Closed Fridays & Holidays

How do I contact City Hall?

Contact: Call (208) 228-3220

How much is a library card?

• Residents within city limits: Free library card.

• Non-residents: $50 library card fee.

What are the library hours?

Tuesday: 2pm-6pm

Wednesday & Thursday: 1pm-6pm

Friday: 11am-3pm

Does the library offer programs?

Yes, storytimes, summer reading, and other activities.

Are dog licenses required?

All dogs must be licensed, annually.

How do I get a dog license?

Apply at City Hall.

When do dog licenses expire?

Annually on December 31st.

What are the license fees?

$15 per dog.

Do dogs need to be on a leash in Roberts?

Dogs must be on a leash at all times when off their owner’s property. While on their owner’s property, dogs must be kept under control.

Are dogs allowed in city parks?

Dogs are not allowed in Roberts Community Park but are welcome in Mustang Park, but must remain leashed. Owners are responsible for cleaning up after their pets.

What happens if my dog is picked up by the City?

Stray or loose dogs are held by the City of Roberts. Owners should contact City Hall to arrange retrieval and will be responsible for associated fees.

Are chickens allowed in Roberts?

Residents may keep up to 12 hens (no roosters).

There is an animal in my yard that isn't mine. What should I do?

Contact City Hall and file a formal complaint. If the animal is aggressive or poses a threat, call 911 and a citation may be issued. The City can assist with stray or loose animals and provide guidance for safely handling them.

How can I reserve the park shelter?

Reservations are first-come, first-served; a fee and deposit are required.

When is the park shelter season?

April 15–September 30

When are park restrooms open?

Roberts Community Park: During the summer season; closed beginning October 1.

Mustang Park: Year round 

How can I reserve the pickleball court?

Contact City Hall to check availability and make a reservation for the pickleball court.

Are there rules for using the pickleball court?

Yes. Users must follow posted rules, maintain the court, and share the space courteously with others.

Can I hold a pickleball tournament or event?

Yes. Contact City Hall to reserve the court for special events and confirm any additional requirements.

How do I report issues in the park?

Call City Hall or us the "Report a Problem" button on the home page.

How do I rent the Community Center?

Contact City Hall to check availability and complete a rental agreement. Fee and deposit required.

What events can be held at the Community Center?

Family gatherings, meetings, receptions, and community events.

Is alcohol allowed?

Yes.

How do I get my deposit back?

Deposits are refunded if the facility is left clean and undamaged and all rules of the agreement are met.

How do I start utility service?

 Visit City Hall to start utitilty services.

What payment options are available?

Payments can be made in person, by drop box, by mail, autopay, or online. Full list of options

When are utility bills due?

Bills are due on the 25th of each month.

What if I have a utility emergency after City Hall hours?

For urgetn utility issues (such as water main breaks or sewer backups) outside regular business hours, please call our emergency utility number 208-656-5192.

How can I protect my pipes in the winter?

Drip faucets overnight, disconnect hoses, and cover outdoor faucets. Click for more tips.

What is the irrigation schedule?

If your address is an even-numbered house, water your lawn on Tuesday, Thursday, and Saturday. If your address is an odd-numbered house, water your lawn on Monday, Wednesday, and Friday. 

To prevent water evaporation watering is prohibited between 10am-6pm.

Are there any exclusions to the Even/Odd water Schedule

Exclusions:
L. Sprinkling or watering by commercial nurseries on their own sites.
2. Sprinkling or watering by the City or its contractors on public parks and rights of way.
3. The use of water conservation irrigation devices, such as drip or bubbler style irrigation systems that minimize water evaporation losses.

I am having trouble registering for portal who should I contact?

For portal realted questions, please call 1-855-327-6860 for a live support member.

What day is trash pickup?

Pickup is on Thursdays. One day delay for major holidays.

How do I get another tote?

Call City Hall.

Can I burn leaves or yard debris?

Yes. You do not need a permit. Please call Jefferson County dispatch to report a controlled burn 208-745-9210 ext 7.

Where can I dispose of yard waste?

Private property owners must arrange disposal. Dumping at 700 N is prohibited.

What is the City of Roberts’ biannual community cleanup, and how can I participate?

The City of Roberts’ biannual community cleanup is held twice a year to help keep our neighborhoods clean and safe. Residents can bring household debris, yard waste, and other eligible items to designated drop-off location on the cleanup days. 

When is Community Cleanup?

Dates for the cleanup are announced only in the City’s utility bills, so be sure to check your bill for the next scheduled event.

What internet providers are available?

While you can't set up internet through our website, we list local internet service providers with contact details and links for easy access.

How do I set up electricity service?

Electric service is not managed by the city. We provide links and contact info for local electric providers so you can contact them directly to set up service.

Where is the local post office and what are the hours?

We’ve included a link to the Post Office section where you can find location details, hours, and available services.

Where can I find local businesses and services?

Visit our Local Businesses section for a list of restaurants, shops, and service providers in the area. It's a great way to support the local economy and discover what’s nearby.

Where can I find information about local schools?

Visit the Schools section of our website for information on local public and private education options.

Can I get home phone service locally?

Yes. We've included a link to the local phone provider to help you set up landline phone service.

What should I do when I move to Roberts?

Stop by City Hall to set up utility services, license dogs, and get information about city services and rules.

How do I get a City of Roberts utility account?

To set up city utilities, you must visit City hall in person, be the property owner, and bring a valid state=issue ID. Utility accounts cannot be opened by renters.

As a renter, how do I apply for utilities?

In Roberts, utility accounts are held in the property owner’s name. If you are renting, your landlord will set up and manage the utility account for your home. We encourage you to reach out to your landlord with any questions about billing or service.

How can I stay informed as a new resident?

Sign up for city newsletters, watch bulletin boards at City Hall, check the city website for updates on events, meetings, and programs, and subscribe to city alerts online at here.